Online Orders Delivery Policy
Horseland delivers safely and securely throughout Australia to your home or business address , or if you are purchasing a gift, to your gift recipient's address within Australia. Each order requires a single delivery point. Your order will be delivered by one of our partner carriers including Australia Post or Toll- depending on the item purchased.
Orders are despatched within 2 business days after payment has been accepted. Delivery takes 5 business days in Metro Areas, 8 business days in Regional Areas and up to 10 days in Rural Areas.
Postage and handling costs
Enjoy free shipping on all orders over $150. A flat rate of $10.95 delivery fee will be charged for orders under $150 from Australia.
As of 1 May 2015, we use Registered Post for all online Gift Card orders to provide receivers online tracking, recipient's signature upon delivery and compensation* for loss or damage. Gift Card Registered Post fee is $5.95.
Please ensure you understand our freight charges by entering your details at the Checkout step. Online delivery to International addresses or RMBs is not available.
* AusPost Registered Post offers compensation for loss or damage up to $100. For all claim enquiries, please retain your tracking number and contact AusPost. For more information on Registered Post, please visit AusPost Website.
Once your order has been shipped, you’ll receive an email containing tracking details on how to follow your order’s journey to your door.
It’s recommended that you consider where you will be during business hours, to ensure you put down a relevant delivery address. For example, if you are working we recommend you have your order delivered to work where you can sign receipt of delivery.
If you are not home to receive your order, it will be left at your address, considering any delivery instructions you provide. Where you are not able to be home to accept your order, youaccept liability of your purchased items being left at your delivery address door. Please ensure you understand our Lost or Stolen Order Policy.
Feel free to track the delivery status or your order number through auspost.com.au. You will receive tracking order instructions when you place orders. For any further enquiries please contact us on 1800 021 980.