Service & Complaints

Lost or Stolen Order Policy

We strongly recommend you ensure you are available to sign receipt of your online order, or we will need to leave your order at your door.  Horseland receives confirmation from our freight carrier to confirm parcel delivery, however we cannot be responsible for your orders being stolen from your door should you not be available to sign receipt of your order.  Please ensure you provide an appropriate delivery address during business hours such as your work address to help reduce your liability.


Dispute Resolution and Customer Complaints Policy

Horseland Online aims to deliver an excellent online shopping experience and we are keen to receive feedback from you to help improve our service to you.  To make an official complaint, or to provide us with feedback to assist in enhancing your online shopping experience, simply email onlinesales@horseland.com.au.


Trademarks

Horseland and Horseland Online and other Weatherbeeta related marks indicated on our site are trademarks of Horseland and Weatherbeeta Pty Ltd or its subsidiaries, and other Horseland and Weatherbeeta graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Horseland and Weatherbeeta Pty Ltd or its subsidiaries. Horseland's and Weatherbeeta's trademarks and trade dress may not be used in connection with any product or service that is not Horseland Online, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Horseland or Weatherbeeta.

Any other trademarks, company names, product names, and/or logos set forth in this site, including those of or related to any products, are the property of their respective owners.  Horseland does not claim to own any of these trademarks and Horseland is not related to, endorsed by, or in any other way connected or associated with these companies.


Copyright

All Horseland related content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Horseland or its content suppliers and protected by international copyright laws. The compilation of all Horseland related content on this site is the exclusive property of Horseland and protected by international copyright laws. All software used on this site is the property of Horseland or its software suppliers and protected by international copyright laws.