Change Order & Cancel Order

Online Orders Changing Order Policy

You may be able to change your order if you advise us prior to your order being shipped. To see if your order can be changed, please email us on onlinesales@horseland.com.au (for urgent changes, please visit the Contact Us section to view our office hours). Please note that there is no guarantee that orders can be changed prior to dispatch. While our customer service team will do their best to action any requests, we can not always ensure that changes are actioned before orders are shipped. In the instance that your order has been shipped without the requested changes being made, please refer to the Returns & Refund Policy to arrange to return your order, should this be required.

Online Orders Cancellation Policy

You may be able to cancel your order if you advise us prior to your order being shipped. To see if your order can be cancelled, please email us on onlinesales@horseland.com.au (for urgent cancellations, please visit the Contact Us section to view our office hours). Please note that there is no guarantee that orders can be cancelled prior to dispatch. While our customer service team will do their best to action any requests, we can not always ensure that cancellations are actioned before orders are shipped. In the instance that your order has been shipped without the requested changes being made, please refer to the Returns & Refund Policy to arrange to return your order, should this be required.