Shipping

Online Orders Delivery

AUSTRALIA POST DELIVERY DELAYS

Across the country we're all facing ongoing challenges of the COVID pandemic. We hope you are safe and coping as best as you can.

 

Our delivery partner, Australia Post, has advised that with ongoing Covid-19 safety requirements, and a significant surge in online shopping during the Holiday period, they are experiencing increased pressure on their network; especially within Victoria.

 

Due to these pressures, your Horseland order may be impacted; causing your order to arrive later than usual. Please rest assure, our Warehouse Team is working diligently to prepare and dispatch your order from our warehouse in Melbourne within 1 to 2 days; your order will arrive, and we apologise for the inconvenience.

 

To monitor your order, we recommend downloading the Australia Post Mobile App and Tracking Tool. This app provides the most accurate and up to date information we at Horseland have on your order. If your order is more than 15 business days late, please lodge a late item enquiry with Australia Post; which can also be completed by using this app.

 

You can find this app within your app store, or alternatively, you can download the app via the following link: https://auspost.app.link/app

 

Australia Post is working diligently to get your order to you and are leveraging all resources at their disposal to help reduce the volume of parcels within their network. Further information regarding the impacts of Covid-19 on the Australia Post network can be found here.

 

The safety of our community is our highest priority, and we thank you in advance for your patience and understanding in the current environment.

 

ALL ORDERS ARE SHIPPED FROM MELBOURNE - AUSTRALIA

+ FREE STANDARD SHIPPING on all orders above $150 is automatically applied at checkout

+ Flat standard shipping rate $14.95 on all orders Australia wide

+ We aim to have all orders shipped out of the warehouse within 1-2 business days

+ All orders placed on a weekend or public holiday will be shipped the following business day

+ Please allow for extra processing time during sale periods

+ Due to the ongoing COVID_19 situation, please expect a delay in order delivery. Any freight delays are beyond our control and we are working with our shipping partners to bring this to a minimum.

 

Estimated Delivery Times
 DOMESTIC SERVICE METRO REGIONAL REMOTE
 STANDARD SHIPPING 3-4 business days 5-7 business days 8-10 business days

 

Each order requires a single delivery point

Please note that you may only ship to one address per order. If your order contains gifts or items that require multiple locations, you will need to place separate orders for each address.

 

Frequently asked questions

How do I track my order?

A shipping confirmation email with tracking details will be sent when your order is dispatched.

What if I have not received my order within the estimated delivery time?

Please call 1800 021 980 or email onlinesales@horseland.com.au

Do you deliver to an international address?

No. 

What if I have the wrong size or damaged item and I need to return?

Please call 1800 021 980 or email onlinesales@horseland.com.au

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