Returns & Refunds

Returns & Refund Policy – Online Orders only (for exchanges through Horseland Stores, please contact your nearest Horseland Store directly)

Horseland strives to deliver your online order in the fastest possible time.  We do understand that there may be some instances where you may want to return items. 

Items may be returned to Horseland Online (at either of the addresses HERE, marked as attention to Horseland Returns) within 14 days of product receipt, at your expense so that the item/s may be assessed. Please include a note with your name, order number, and instructions on whether you would like a refund or an exchange. 

Before processing a return, please email outlining why you wish to return your product (from the options below) so we can assist you with the most efficient method to process your return.

Offer excludes postage and handling on change of mind goods.


A - Wrong Size Ordered
B - Faulty Product (give details)
C - Product not as ordered (provide details)
D - Dissatisfied with product
E - Other (give details)


To return an item, the product MUST be in original condition with all labels attached and in correct original condition packaging. Please ensure that boots have all of their inner packaging correctly in place, and that the soles are completely clean.

The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.

Refunds will be paid back onto the purchaser's original credit card, Zip Pay, or PayPal Account. Refunds may take between 5 - 10 business days for funds to be available in the associated account.